Any cancellation made before the collection is made is subjected to full refund. After the consignment is collected your order will not be cancelled.
Any order that is cancelled after an attempt is made by third party carrier to collect the consignment will be considered as waste of journey and appropriate charges will be applied for the same. The deduction will be made from your account or the refund will be provided after applying deduction.
Refund request must be submitted in write by the original sender to ExtraShip. Refunds will take around 2 weeks to process and transferred to your wallet. Refund amount might be delivering back to you on your back account or in most cases it will be transferred to you ExtraShip wallet. An e-mail notification will be given once you refund is transferred.
All refund requests will be returned by original method of payment and no cash refund will be granted.
We shall not, in any circumstances, be liable to you for any refunds where our Terms and Conditions have not been fully complied with including any items sent on the Prohibited or Restricted list.
We will not be held responsible for wrong information that is entered on a booking. We shall not be liable for any costs or losses that you may suffer that arising directly or indirectly from our failure or delay to perform any of our obligations due to this.
We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a Consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.